Communications 3: Communicating With Your Team
Communications 3: Communicating With Your Team

Development Outcome: A

Secondary Development Outcome: D


1.0 h

1.0 Credits

E-Learning

The Dental Team



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Course Description

The Communication in Dentistry series is a comprehensive guide to all aspects of effective communication in dentistry. The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion. It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.

 

Aims

To develop the concepts and principles introduced in modules one and two and to illustrate how they can be used to improve communication and working relationships between practice staff.

Learning content

This module explores team dynamics including relations within the practice, personal issues, and appraisal and goal setting.

Objectives

To enable the learner to:

  • Handle common interpersonal issues e.g. influencing behaviour change, motivating, counselling, disciplining
  • Adopt assertive strategies where appropriate
  • Manage communication within groups (e.g. team meetings)
  • Conduct appraisals (including goal setting)
  • Recognise and adapt to different communication styles in the team
  • Provide more effective guidance to other team members
  • Prevent and manage conflict within the team

Development Outcome: A

Development Outcome: D

 

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