Communications 2: Communicating With Your Patients
Communications 2: Communicating With Your Patients

Development Outcome: A

Secondary Development Outcome: D

1.0 h

1.0 Credits



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Course Description

The Communication in Dentistry series is a comprehensive guide to all aspects of effective communication in dentistry. The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion. It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.



To develop the concepts and principles introduced in module one and to illustrate how they can be used to improve communication and relationships between practice staff and patients.

Learning content

This module looks in more detail at communication with patients and how skilful and flexible communication in the workplace can reduce and prevent complaints, legal claims and loss of income. 


To enable the learner to:

  • Create a positive first impression
  • Manage difficult patients and situations
  • Adopt flexible communication styles
  • Influence behaviour change
  • Adopt assertive strategies where appropriate
  • Convey sympathy, empathy, caring
  • Influence perceptions of cost and value
  • Improve the consent process
  • Discuss money issues clearly with patients
  • Accurately record relevant conversations and agreements
  • Conclude interactions on a positive note

Development Outcome: A

Development Outcome: D


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