Communications 1: Essentials of Communication
Communications 1: Essentials of Communication

Development Outcome: A

Secondary Development Outcome: D

1.5 h

1.5 Credits



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Course Description

The Communication in Dentistry series is a comprehensive guide to all aspects of effective communication in dentistry. The programme has been designed for the whole dental team and you may like to watch it together to stimulate discussion. It includes authentic examples of how skilful and flexible communication in the workplace, as well as being integral to good patient care, can also go a long way towards reducing or even preventing complaints, legal claims and ultimately, loss of income.

It also illustrates how getting along with your colleagues and patients reduces stress and creates the good working environment that makes going to work an altogether more positive and rewarding experience.



To introduce communication strategies that can be used to improve working relationships in the workplace.

Learning content

This module explores the essentials of communication. It looks at different forms of communication, common barriers to communicating with patients, and team dynamics.


  To enable the learner to:

  • Use non-verbal skills to make a positive impact
  • Adapt pitch, tone, rate and volume to benefit communication
  • Match their choice of words to the situation
  • Produce clear and concise written communication
  • Overcome barriers to communication
  • Adjust their listening skills to elicit better information
  • Maximise communication when time is short
  • Make use of different skills and techniques to create a positive first impression
  • Understand how teamwork can be improved 

Development Outcome: A

Development Outcome: D


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